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Privacy Policy

Effective Date: 01.04.2025

 

At R and P Bullion, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make purchases, or engage with us through any other means.

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By using our website randpbullion.com, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of personal information:

1.1 Personal Identification Information

When you place an order, create an account, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (via our payment provider)

  • Order history and product preferences

1.2 Usage Data

We may collect information on how our website is accessed and used. This may include your IP address, browser type, and usage details such as pages visited, time spent on the website, and other diagnostic data.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfilment: To process and complete your orders, including payments, delivery, and providing you with invoices and order confirmations.

  • Customer Support: To respond to inquiries, provide assistance, and resolve any issues related to your order or account.

  • Marketing: With your consent, we may send you promotional emails, updates, or special offers related to our products and services. You can opt-out at any time by following the unsubscribe link in the emails.

  • Improve Our Website: To analyse user behaviour and improve the functionality, user experience, and performance of our website.

  • Legal Compliance: To comply with legal obligations such as tax reporting or fraud prevention.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website and conducting our business, including:

  • Payment Processors: To complete transactions securely (e.g., PayPal, Stripe).

  • Delivery Partners: To ship your orders (e.g., Royal Mail, couriers).

  • IT and Hosting Providers: For website hosting and technical support.

All third parties are obligated to protect your information and use it only for the purposes for which it was provided.

4. Data Retention

We will retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law. For example, we may retain order history for tax and warranty purposes.

5. Your Rights

As a customer, you have the following rights under UK data protection laws:

  • Access: You can request access to the personal data we hold about you.

  • Correction: You can request correction of any inaccurate or incomplete data.

  • Deletion: You can request that we delete your personal data, subject to certain legal exceptions.

  • Restriction: You can request that we restrict the processing of your personal data in certain circumstances.

  • Objection: You can object to the processing of your personal data for direct marketing purposes.

  • Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@randpbullion.com.

6. Security of Your Information

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, or disclosure.

  • Encryption: Payment transactions are processed securely using encryption technology.

  • Access Control: Access to your personal data is restricted to authorised personnel only.

However, please note that no method of transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, track visitors, and personalise content. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie settings via your browser.

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For more detailed information, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites, including payment gateways or delivery services. These sites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

9. International Transfers

While we only offer services within the UK, if you access our website from outside the UK, please note that your personal information may be transferred to, stored, and processed in countries outside your jurisdiction. By using our services, you consent to such transfers, subject to applicable data protection laws.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and the “Effective Date” will be updated accordingly. Please review this policy regularly to stay informed about how we are protecting your personal data.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:
📧 Email: info@randpbullion.com

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